30 Day Guarantee T’s & C’s

If you try Active Iron and you are not completely satisfied with the product, we will refund your actual online purchase (excluding taxes and shipping charges) up to £15.99 per 30 capsule carton after any discounts and coupons used. This offer only applies to online purchases of Active Iron through our direct website (www.myactiveiron.com)

Online Active Iron orders (maximum of two 30 capsule cartons per household) can be returned for a refund of your purchase price for first time customers (minus postage and taxes) and within 30 days from the date you placed your order. Customers who re-order will not be able to return products under our 30 day guarantee.

Any order return orders arriving after the 30 days has expired will not be accepted.

We will refund up to a maximum of 2 cartons purchased. REFUND LIMITED TO TWO CARTONS PER ADDRESS AND HOUSEHOLD. MUST BE POSTMARKED WITHIN 30 DAYS OF PURCHASE. If you ordered more than one 30 capsule carton you must return the additional cartons in an unopened condition – within the same 30 day period.

In order to get your refund of up to two cartons, please follow the simple steps below:

  1. PURCHASE up to two Active Iron 30 Capsule cartons online via our direct website (www.myactiveiron.com)
  2. SAVE the original UPC from the package, the original receipt and the original carton(s) with any unused product.
  3. CONTACT us at info@myactiveiron.comto obtain your Return Merchandise number (RMA).
  4. SEND the package with your RMA number, using a trackable service with RMA clearly written on the package to the return address we will provide. Any return orders sent without tracking number cannot be accepted by our warehouse.
  5. Your refund will be issued via the same method that payment was made.

Product must have been purchased online only from our website www.myactiveiron.com; this offer excludes any other purchases of Active Iron (eg Amazon etc); promotional or free products are not eligible for this offer. Offer is limited to individuals and only one refund will be issued per request; bulk requests and requests made by groups, clubs or organisations will not be honoured. Employees, independent contractors and temporary employees of Solvotrin Therapeutics are not eligible. No responsibility is accepted for late, lost, damaged, misdirected, incomplete, incorrect, illegible or postage due requests or mail. We will not provide a refund for or return a non-qualifying product. Void where prohibited or taxed or restricted. Reproduction, purchase, sale or trade of this certificate, proof-of-purchase or cash register receipt is prohibited. Fraudulent submission could result in prosecution.

Due to the generous nature of our return policy we do strictly enforce the following terms and conditions: Shipping charges (if applicable) are non-refundable. In the event that a “free shipping” item is returned, the cost of postage will be deducted from the final credit to cover all shipping costs and processing.

Re-order constitutes satisfaction and voids the guarantee. All customers must contact customer services before returning your product. Returned products without a return authorisation number will be refused. Unless a previous exception has been granted, no returns will be accepted if postmarked more than 30 days after the date of your order. You may return most new, unopened items within 30 days of delivery for a full refund. We will also pay the return shipping costs if the return is as a result of our error (you received an incorrect or defective item, etc)

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (usually 5 to 10 business days), the time it takes us to process your return once we receive it (usually 3 to 5 business days), and the time it takes your bank to process our refund request (usually 5 to 10 business days).