Legal/Terms & Conditions

This is an important section of our site explaining the terms and conditions you are agreeing to when you use and/or shop from (the “Website”).

Unless otherwise specified, the materials on this website are directed solely at consumers who access this Website. Solvotrin Therapeutics Limited does not represent that any product referred to in the materials on this Website is appropriate for use, or available, in other locations. Those who choose to access this site from other locations are responsible for compliance with local laws if and to the extent local laws are applicable.

Any contract between you and Solvotrin, whether for use of the Website or in relation to the purchase of products through the Website will be governed by the laws of Ireland and all parties submit to the non-exclusive jurisdiction of the Irish Courts. Any contract will be communicated in English.

We have taken every care in the preparation of the content of this Website, however we cannot guarantee uninterrupted and totally reliable access to this Website, and so therefore cannot guarantee that the information will always be completely up to date and free from mistakes. To the extent permitted by applicable law, Solvotrin disclaim all warranties, express or implied, as to the accuracy of the information contained in any of the materials on this Website and will accept no liability for any loss or damage arising as a result of problems with access. Solvotrin shall not be liable to any person for any loss or damage, which may arise from the use of any of the information contained in any of the materials on this Website.

Certain (hypertext) links in this Website may lead to other websites, which are not under the control of Solvotrin. When you activate any of these you will leave the Website and Solvotrin has no control over and will accept no responsibility or liability for the material on any website that is not under the control of Solvotrin.

We may make software owned or operated by third-party companies available to you. You must only use this software in accordance with the terms and conditions imposed by the third-party provider.

Your correspondence or participation in promotions, or business dealings with advertisers found on or through the Website, including payment and delivery of related goods or services, and any other terms, conditions, warranties or representations associated with such dealings, are solely between you and such advertisers. You agree that we shall not be responsible or liable for any loss or damage of any sort incurred as a result of any such dealings, or as a result of the presence of such advertisers on this Website.

The exclusions of liability set out in these terms and conditions shall not apply to any damages arising from death or personal injury caused by the negligence of Solvotrin, or any of their employees or agents. These terms and conditions shall be governed and construed in accordance with Irish Law. If any provision of these terms and conditions shall be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Solvotrin reserves the right to alter these terms and conditions from time to time by posting new terms and conditions on this Website.


All brand names, product and service names and title and copyrights used in this site are trademarks, trade names, service marks or copyrights of their respective holders. No permission is given by Solvotrin for their use by any person other than the said holders and such use may constitute an infringement of the holders’ rights.


All designs, text, graphics and their selection and arrangement on this Website are the copyright of Solvotrin or its content providers. Permission is granted to users to electronically copy or print portions of this Website for your own personal, non-commercial use. Any other use of materials on this Website without Solvotrins’ prior written consent is strictly prohibited.

Acceptance of Orders

Working with industry-leading secure payment processors, we validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will acknowledge that your order has been received by sending an e-mail to the e-mail address you provide in your registration form.

You order is then subject to further validation checks we may choose to make. If your order passes our validation checks we will send you through an order confirmation e-mail, this is our acceptance of your order and it brings into existence a legally binding agreement between you and Solvotrin for the purchase of the products.

Solvotrin reserves the right to restrict the number of items available for sale to any individual customer. All orders are subject to availability. If your order cannot be fulfilled we will cancel the items we cannot supply and supply the others. We will charge you only for what we supply.


We accept payment by most major credit or debit cards. Payment will be debited from your account before the dispatch of your purchase.

All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We may submit your orders to a third party who securely reviews orders on behalf of Solvotrin to eliminate fraud and safeguard our customers’ transactions. We may also submit your address, date of birth and the value of your order to third party providers for secure review. We will not be liable for any delays to your order this may cause. This information may be retained by the third party provider for future validation enquiries by other companies. If the issuer of your payment card refuses to authroise payment to us, we will not be liable for any delay or non-delivery.

Privacy and Cookies Policy:

1. Our promise to you

Solvotrin is committed to protecting your privacy. We believe in using your personal information to make things simpler and better for you. We will always keep your personal information safe and will never sell it to third parties. We will be clear and open with you about why we collect your personal information and how we use it. Where you have choices, we’ll explain them to you and respect your wishes. We’ve written this Privacy Policy in plain English without legalese to tell you how and why we use your personal information. We hope you’ll find it clear and simple but if you have any concerns or questions please feel free to contact our customer service team at

2. Who’s in control of your information?

Throughout this Privacy Policy, ‘we’ or ‘Solvotrin’ means Solvotrin Therapeutics Limited, including subsidiaries, affiliates, joint ventures and franchises. We may share your personal information among these companies in order to provide, and keep you informed about, our products and services, to handle any complaints or queries, and to give you the best customer service we possibly can. However, we never lose sight of the fact that it is your personal information and we will only send you marketing material if you have agreed that we can do so.
For the purposes of the Data Protection Act 1988 and the Data Protection (Amendment) Act 2003, Solvotrin is registered as a ‘Data Controller’ with the Data Protection Commissioner’s Office. Details are published on a register on the Commissioner’s website, where you can also find lots of useful information about Data Protection, what it means to you as an individual and how it applies to companies like Solvotrin.

3. Collecting information about you

Information we get from you

Solvotrin collects personal information about you whenever you shop with us or use our services. Some of it is information you give us directly when, for example, you place an order on Other information is collected indirectly, for example when you post comments on our Facebook page.

Information we collect online: Cookies

A ‘Cookie’ is a file in your web browser that enables us to recognise your computer when you visit and make using our site quicker and easier (eg login fields may be pre-filled with your email address). Cookies are also essential to the functioning of certain parts of the site and we use them to collect information about how the site is used, such as how many people visit and return and what products are being viewed. In the future, we may use Cookies to personalise our website and give you an even better shopping experience, but we will let you know when that happens.

We also use ‘Pixels’, or ‘Transparent GIF files’, to help manage our online advertising. These are files provided by our advertising management partners that can recognise a unique Cookie we have placed on your web browser. This in turn helps us learn which advertisements are most effective at bringing users to our website. The information collected in this way is anonymous, and does not contain any information that identifies you personally.

Independent information about Cookies.
How we use Cookies

The website uses Cookies in the following ways:

Making our website work:

These Cookies are essential so that you can move around the site and login to the secure areas. Without them you would be unable to shop on the website or access your account.
Monitoring and improving the performance of the website:

These Cookies collect information about how visitors use the site, eg which pages they visit most often and whether they see error messages. The information is combined so it does not identify individuals, and we use it only to help us improve the way the website works.

Enabling the features of the website:

These Cookies allow our website to remember choices you have made, such as your user name or the region you are in, and help us provide you with a better, more personal experience. For example, they may allow you to watch a video clip, comment on a blog or add a product review.

Marketing and advertising:

These Cookies are used to deliver adverts that are more relevant to you as well as to limit the number of times you see a particular advertisement and to measure the effectiveness of advertising campaigns. The Cookies remember that you have visited a website and this information may then be shared with other organisations for advertising purposes. They’re also used to enable price-comparison sites to work.

What are ‘Flash Cookies’ (or ‘local shared objects’)? uses Adobe Flash Player to deliver video content and interactive product images. Flash Cookies are stored on your device in a similar way to other types of Cookie, but they’re managed differently by your browser.

If you wish to disable or delete Flash Cookies, you can do this through Adobe Flash Player security settings, but please note that you may then be unable to view certain types of information and content on

A list of the Cookies we use

For a list of the Cookies that may be stored on your computer when you visit, and why we use them, see our terms and conditions. From time to time we may make changes to this list as we add or remove features from our website.

Restricting or blocking Cookies

As you will have seen in ‘How We Use Cookies’ above, some parts of our site need Cookies in order to function correctly. By default, Cookies should be enabled on your computer or device, and although you can ‘disable’ them in your browser this will affect your experience on You will be limited to browsing, viewing and searching for products but won’t be able to make a purchase, and you may experience technical problems with some other features on the site.

If you’d still prefer to restrict, block or delete Cookies from or any other website, it’s easy to do in your internet browser. Each browser is different, so you’ll need to go to the ‘help’ menu on your browser and look for how to change your ‘Cookie preferences’.

Your privacy and shared computers

If you login to from a shared computer, such as in an internet cafe or from a colleague’s computer at work, Cookies may cause your email address to display in the login field to anyone who uses the site on that computer after you. You can avoid this by clearing the Cookies stored by the web browser. The option to do this is normally in the ‘Tools’ dropdown menu at the top of the browser window.

Information we obtain from other sources
From external companies

From time to time we may supplement the information we hold about you with data from other commercially-available sources, such as the electoral register and companies that collate and update data. This helps us keep our records up to date and learn more about our customers so we can continue to improve our products and services.

Occasionally, for marketing purposes, we may obtain lists of potential customers from external companies. We will only deal with reputable companies that take privacy and data protection as seriously as we do, and we will always let you choose not to receive further marketing material from us.

Information about your health

When you use our services, some of the information we collect may be about your health. We understand the sensitivity of this information and will only use it to provide you with these services and fulfil our legal and contractual obligations.

If you have told us that it’s fine to send you marketing, we may send you offers on healthcare products you sometimes buy. These services are voluntary but if you choose to use them we will need to ask you some health-related questions. The information you give us in response will only be shared with the relevant health bodies where applicable, and with companies that carry out aspects of the services on our behalf. We won’t use it for any other purpose.

4. How we use your personal information

Providing our products and services

We use your personal information to provide our products and services, respond to queries and comments and provide you with the best possible level of customer service. We may use it to contact you about orders you have placed or to send you reminders (eg about repeat subscriptions for our products). We may also contact you in emergency situations such as an urgent product recall or where we have a duty of care to notify you of information that relates to your health.

Learning more about you

We’ll consolidate the information we hold about you across the companies in Solvotrin and the different channels you use to interact with us (eg website, stores, our app, correspondence etc.). We do this to keep our records accurate and up to date, provide you with a seamless and consistent service and build a clearer picture of our customers both as a group and as individuals. By understanding you better we can offer you the best and most personalised service we can, but don’t worry – we will only send you marketing material if you have agreed that we can.

Marketing and advertising

We may analyse your personal information, including the products you view and buy, your browsing habits and other ways you interact with Solvotrin, to evaluate the effectiveness of our advertising and to help us provide more relevant offers, advice and information. Rest assured, however, that we will only send you marketing material if you’ve agreed that we can and that we will never use sensitive information about your health in this way. (See ‘Information about your health’ above for more details about how we obtain and use health-related information.)
You can change your mind about receiving marketing material from us at any time by contacting our customer services team at Please be aware that, as our marketing campaigns are prepared well in advance, you may still receive material by post for up to 2 months, and by email or text for up to 28 days, after updating your preferences.

You can also opt in or out of receiving our e-newsletters on a variety of health-related topics, as well as ‘weekly offers’ emails by visiting our online preference centre. Alternatively you can click on the link at the bottom of any email we have sent you to opt out on that particular type of email.


As a health retailer, research is vital to our business. Occasionally, we contact customers who meet a particular set of criteria, including health-related factors, to invite them to take part in clinical research. The research may be carried out by external companies acting on our behalf but we will never pass your personal information to them unless we have your consent to do so.

Similarly, we may invite you to take part in market research activities such as customer surveys, questionnaires or focus groups. Again, we will never pass your personal information to external companies for this purpose without your consent.

5. Sharing your information outside Solvotrin

Companies that provide services on our behalf

We share your personal information with companies that provide services on our behalf, such as printers, couriers, mailing houses, manufacturers and suppliers. We always ensure these companies give your information the same level of care and security as we do. If your information is to be sent outside Europe, we make sure it will be subject to standards of protection and security that are as high as those Solvotrin uses here in the Republic of Ireland.

Legal obligations

We may share your personal information with third parties where required or permitted by law, if we believe we need to do so to protect our rights, or to comply with legal proceedings. In such cases, we will always do so legally and with due regard to your privacy.

Changes to our business

If ownership of all or part of our business changes or we undergo a reorganisation (including a merger or transfer between companies), we will transfer your personal information to the new owner or successor company so we can continue to provide our services.

6. How long do we keep your personal information?

We hold your personal information for as long as we have a legal or business reason to do so, which generally means as long as you remain a Solvotrin customer or as required to meet our legal obligations, resolve disputes or enforce our agreements. To fulfil our obligations to health services, regulatory or similar bodies, we may need to retain health-related personal information for a period of time after you cease to be a Solvotrin customer. We will always store it securely and will not use it for any other purpose.

7. Securing your payment details online has been issued with a Secure Server Digital Certificate by the online Certification Authority, VeriSign, and is authorised to display the VeriSign Authentic Site Seal. This confirms that is a legitimate website that provides an encrypted communication channel to protect the information you pass to Solvotrin when making a purchase. For more information about VeriSign Digital Authentication services and online security guarantees, visit the VeriSign website. In addition to this, all credit/debit card payments are securely handled by an industry-leading payment processor and are never stored on the Solvotrin or websites.

8. Changes to this Privacy Policy

This Privacy Policy was updated in November 2016. We may update it from time to time so we recommend that you check back here occasionally. If we make changes we think may affect you significantly, particularly if they could have an impact on the choices you have made about marketing, we’ll provide you with a prominent notice by the most appropriate medium so you know about the changes before they happen.

9. Staying in control of your information

We respect the fact that your personal information is your information, and we’ll make it easy for you to update or change your personal details or marketing permissions. Please help us to help you by letting us know if your contact details change or if you spot any errors in the information we hold about you.

If you would like a copy of the information Solvotrin holds about you or have any queries about the way Solvotrin handles your personal information, please contact our customer care team at